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Refund and Cancellation Policy

At Estudies Tutors, we take pride in providing quality academic assistance. We are always ready to revise your paper if there are any shortcomings and/or dissatisfaction.

We are pleased to offer you the opportunity to request up to three free revisions for your paper, as long as the following conditions are met:

  • Consistency with Initial Instructions: Your revision instructions must align with your initial specifications. If our Quality Assurance Department determines that your original instructions have been fulfilled, any further revision requests will be declined.
  • Submission: You can submit your revision request through various channels, including email, chat, or phone. Should you wish to avail of the revision service after approving the document, kindly get in touch with our Customer Support Representatives within 7 days from the date of approval.
  • Deadline: You may request any of the three free revisions before giving your final approval for the paper. Additionally, if your order comprises more than 20 pages, you have the option to request a free revision within 14 days of the paper’s approval.


If your request instructions do not meet the requirements stated above or you have already used your 3 free revisions, you should place a new order for editing/proofreading and clearly specify the changes that have to be made in the paper.

If due to some reason you approved the paper, but still need a revision, you can ask for it only within 7 days after the button is pressed.In this case you should contact Customer Support Representatives and ask for the necessary revision. After 7 days have passed, you cannot ask for a free revision.

In this case you can place a new order for editing/proofreading.

Please note that you have 14 days to approve the revised paper. Time for approval is calculated automatically from the moment the last version was delivered to you. After this period, the paper (or a part of the paper) is considered to be approved automatically.

Refund Policy

At Estudies Tutors, our refund policy is structured into two distinct sections for your convenience:

  • Before approving the order
  • After approving the order

Before approving the order

  • Full Refund:
    If there was a payment mistake, such as identical orders or double payment.
    If we are unable to provide you with a suitable proofreader/editor for your paper.
    If the deadline has passed, but you haven't received the paper. In this case, you won't receive the paper and cannot use any materials sent to you previously for this order (excluding revisions).
  • 85% Refund:
    If the proofreader/editor has not been assigned to your order and less than half of the deadline has passed.
    Please note that transaction and refund fees should be covered in this scenario.
  • 67% Refund:
    If the proofreader/editor has been assigned to your order and less than half of the deadline has passed.
    The proofreader/editor has already started working on your paper and should be compensated accordingly.
  • 50% Refund:
    If the proofreader/editor had been assigned to your order and more than half of the deadline has passed.
    If we are unable to provide you with a proofreader/editor for your revision.

    We value your satisfaction and will do our best to ensure a fair refund process based on the specific circumstances of your order. If you have any questions or concerns, feel free to reach out to our customer support team.

After approving the order

  • In case we fail to provide the paper on time – we recalculate the new price of the case according to the deadline within which we delivered the paper. For example, if you ordered a paper with a 6 hour deadline, and we provided the paper in 9 hours, the difference between the payments will be refunded (does not apply to revisions).
  • Please note that you have 7 days to approve the paper. Time for approval is calculated automatically from the moment the last version delivered to you. After the time has passed, the paper (or the part of the paper) is approved automatically.
  • If you are not satisfied with the overall quality of the paper you have received, you may request for a Free Revision to be made or another writer to be assigned. You can also set this order on Dispute status by contacting our Customer Support Representatives with the message “I would like to set this order on Dispute Status” and providing a detailed explanation on your personal account page.

There are several important points you need to consider when setting the order on dispute:

  • In case of a dispute you will have to provide strong reasons, examples to back up your claim
  • It will take some time to resolve the dispute: communicate with the proofreader/editor, send the paper for evaluation, etc. Sometimes we may ask for additional materials or evidence to support your request.
  • Each case is reviewed separately: every decision concerning refund is taken after careful consideration. The refund percentage is suggested independently in each case.
  • Failure to provide the information required for dispute resolution within 14 days will result in annulment of the dispute and no refund will be possible thereafter.
  • For all orders that are placed on Dispute status, you have a 14 days period to resolve the situation with the Dispute Manager. If you fail to provide required information or feedback within time provided, dispute will be closed automatically.

After approving the paper:

  • Every client can review his/her case and ask for additional corrections if necessary. However, once you approve the paper, which gives you complete ownership of the paper, you are not able to ask for any refund. By approving the paper, you confirm that you are satisfied with the quality of the product and have no complaints about the writer’s work.
  • After approving the paper you only have 7 days to ask for a revision. In order to do it, you have to contact our Customer Support Representatives and explain them the situation.
  • Do not approve the paper if you haven’t checked the paper’s quality or you are not satisfied with it. If you cannot see the preview version of your paper, contact our Customer Support Representatives and ask them for another way to see the preview of the paper.
  • When asking for full refund, you don’t have the right to use the paper and all the additional materials we provided you with in the course of work. All these materials become the property of our company, and we reserve the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases and ‘publish on-line’ means that if the paper is searched online or checked with any kind of anti-plagiarism software, it will link back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in those cases when a Customer claims a refund for the paper that has already been completed.
  • We don’t guarantee any particular grade and you cannot ask for refund in case you were poorly assessed.